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Testimonials and Case Studies » Customer focus ? L Hendley & Son

Customer focus ? L Hendley & Son

March-2014-Timber-Newsletter - Click to DOWNLOAD


Les Hendley has been an Illingworth Ingham customer for over 20 years. Based in Radcliffe near Manchester, Les has being running his joinery manufacturing business for over 25 years.

Photo of staff at Les Hendley & Son, a customer of Illingworth Ingham


During this time Les has worked on a number of prestigious projects including producing the walnut cabinets for Manchester?s Central Library and also its windows. This is testament to the fact that the business has an expertise in the area of producing arch and sash windows, cabinet work, doors and shop fronts.


Les purchases mainly hardwoods from Illingworth Ingham, but does purchase planed softwoods as the need arises.


Q: What factors have kept you so loyal as an Illingworth Ingham customer for so long?


A: ?The reason that I have built up such a long standing relationship with Illingworth Ingham over the last 20 years is that I have never had any trouble with them. In my opinion they are much better than their competitors in terms of the levels of service and quality of timber and machining that they provide. The level of expertise shown by my sales representative is excellent, very knowledgeable.


Q: As a customer, do you think you get value for money?


A: ?Admittedly I may pay slightly more but I think it is well worth it for the peace of mind that I get knowing that I will get top quality timber and that they are prepared to accommodate me, no matter how small my order may be, even if I just want one or two pieces.?


Q: How would you rate the quality of our machining?

A: ?Whenever I have ordered machined items I have found them to be of a brilliant quality, with fewer knots than I would get from Illingworth Ingham?s competitors.?


Well we will look forward to continuing to work with Les for many years to come!

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